To listen to voicemail over the deck phone

Created by Kelly G Mahan, Modified on Tue, 24 Mar at 2:31 PM by Kelly G Mahan

To listen to voicemail over the deck phone:

Using your office desktop phone, dial your own extension and enter your PIN code when prompted.

Note: When listening to a voicemail message using your phone, you have the following options available:

  • 1 - listen to new voicemail
    • during VM playback
      • 1 - replay the current message
      • 2 - delete the VM
        • 5 - confirm deletion
      • 3 - mark message as unheard
      • 4 - skip current message
      • 5 - callback the sender of voicemail
      • 6 - forward voicemail to the extension
      • # - skip the playback of message details
    • after VM playback
      • 1 - replay the current message
      • 2 - delete the VM
      • 3 - mark message as unheard
      • 4 - skip current message
      • 5 - callback the sender of voicemail
      • 6 - forward voicemail to the extension
  • 2 - listen to old messages
    • during VM playback
      • 1 - replay the current message
      • 2 - delete the VM
        • 5 - confirm deletion
      • 3 - mark message as unheard
      • 4 - skip current message
      • 5 - callback the sender of voicemail
      • 6 - forward voicemail to the extension
      • # - skip the playback of message details
    • after VM playback
      • 1 - replay the current message
      • 2 - delete the VM
      • 3 - mark message as unheard
      • 4 - skip current message
      • 5 - callback the sender of voicemail
      • 6 - forward voicemail to the extension
  • 3 - personal options
    • 1 - record voicemail greeting
    • 2 - change PIN
    • * - return to VM list

Notes:

  • Before playing the actual voicemail, the date and time when it has been received will be announced.
  • When forwarding the voicemail, the system will provide you with the option to record an introduction message, which is sent along with the forwarded voicemail and plays before the original voicemail when reviewed. If a call is returned for the forwarded message using option 5, the person who forwarded the message will be called, not the person who originally left the voicemail.

 

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