How Do I Turn off a Call Forwarding

To remove call forwarding in Intermedia Unite, you can use the Desktop App, the Mobile App, or your desk phone. Here are the steps for each method:

Using the Desktop App

1. Click on your Avatar (profile icon) in the bottom-left corner.
2. Select Settings.
3. Navigate to Calling or Call Forwarding (depending on your version).
4. Locate the Forward my calls to toggle and switch it to Off.
5. You can also clear any specific numbers or extensions previously entered in the forwarding field.

Using the Mobile App

1. Tap your Avatar in the top-left corner.
2. Select Settings.
3. Tap Calling.
4. Tap Call Forwarding.
5. Toggle the switch to Off.

Using a Desk Phone (Star Codes)

If you are at your physical desk phone, you can use shortcut codes to quickly disable forwarding:

• Deactivate All Forwarding: Dial *73.
• You should hear a confirmation tone or a brief message indicating that forwarding has been disabled.

Quick Troubleshooting

• Sync Issues: If you've turned off forwarding in the app, but the phone is still forwarding, try a quick restart of the desk phone or sign out/sign back into the Unite app.