How do I use Call Park

What is Call Park?

Think of Call Park as a "public hold."

• Hold: Only you can pick the caller back up from your specific phone.
• Park: You "park" the caller in a numbered spot (like Spot 901), and anyone in the office can pick them up from any phone by dialing that spot number.

How to Park a Call

From your Desk Phone:

1. While on an active call, press the Park soft key (or the ... More button if you don't see it).
2. The system will announce the parking spot number (e.g., "Call parked on 901").
3. Hang up. You can now tell a colleague, "There’s a call for you on 901."

From the Unite Desktop/Mobile App:

1. During a call, click the More (...) button.
2. Select Park Call.
3. A notification will appear on your screen showing the 3-digit parking extension.

How to Retrieve a Parked Call

1. Pick up any phone in the office.
2. Dial the Parking Spot Number (e.g., 901).
3. Press Send or Dial. You are now connected to the caller.

Note: If a parked call isn't picked up within 60 seconds (default), it will ring back to the person who originally parked it so the caller isn't left stranded!